ONLINE BOUTIQUE

CONTACT THE DESIGNERS AT YOOR

New York City

Daily 09:30-19:00 EST

For bespoke inquiries and general information, please complete the form below and we'll be in touch as soon as possible.

FAQ

At YOOR, all of our jewelry is presented in our custom packaging for that added stylish touch and delivered free of charge within the United States.

We ship next working day (for in-stock orders), fully insured via USPS or FedEx. Made to order pieces will be dispatched as soon as they've been completed within our 2-3 week time frame. A signature will be required upon delivery.

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International Shipping

Please kindly note that the product price and international shipping fee does not include Import and Customs Duties, VAT (Value Added Taxes), or any other fee issued by the country. Any additional fees issued by the country will be automatically calculated and collected at checkout for international orders. YOOR is not responsible for any additional fees or customs delays. All orders are shipped via DHL Express Worldwide.

Our New York City team of designers, craftsmen and customer care advisors develop our collections to ensure style satisfaction and a luxurious experience. We're pleased to offer our bespoke craftsmanship and service along with a complimentary 12 month warranty.

Our complimentary 12 month warranty does not cover accidental damage or defects due to excessive wear.

Wherever you are in the world, YOOR welcomes international orders. With our designers based in New York City, the experience will remain the same and we'll do our best to communicate in your preferred language.

Please kindly note that the product price and international shipping fee does not include Import and Customs Duties, VAT (Value Added Taxes), or any other fee issued by the country. Any additional fees issued by the country will be automatically calculated and collected at checkout for international orders. YOOR is not responsible for any additional fees or customs delays. All orders are shipped via DHL Express Worldwide.

Our New York City studio will design and create your selection to order exclusively for you and deliver within 2-3 weeks. In-stock orders will be shipped next working day when available but most orders will be dispatched after the 2-3 week made to order time frame.

If you require your purchase in time for a special occasion, please contact us via Live Message or email.

We're a dedicated and trusted online fine jewelry boutique delivering a luxurious experience and product first time around.

All purchases are final sale with no returns accepted. If for any reason you're unhappy with your purchase and would be looking to return, we'd kindly invite you to contact us via the contact form with details of your return request.

Exchange requests for chain lengths, ring size, or general exchange inquiries can be made via the contact form. Exchanges are subject to approval and any possible price difference.

We're here to assist you every step of the way and we love getting to know you! Feel free to contact us via Live Message or email with any additional questions.